- you can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you; or
- where goods have already been dispatched, you may return them to us in accordance with clause 4.2 below.
3. Upon receipt of the goods we will process a refund of the amount paid - less shipping and handling - or an exchange credit as required.
4. The rights to return the goods to us as referred to in number 3 will not apply in the following circumstances: -
- in the event that the product has been used.
- to any products that we have made or customised specifically for you